Terms of Service

These terms are an agreement between you and Libromi for using Gsheet CRM (gsheetcrm.com). Creating an account means you accept them. They’re written to be read; if anything is unclear, ask us at support@libromi.com.

1. What the service is

Gsheet CRM turns a Google Sheet you own into a leads board with follow-ups, reports, teams, automations, and (on eligible plans) an API and webhooks. The spreadsheet is the system of record; the service reads and writes it on your behalf using the one-file Google permission you grant.

2. Your account and your team

Keep your sign-in credentials and API keys secret — actions taken through them count as yours. You’re responsible for the people you invite and the roles you give them. Tell us promptly if you believe your account has been compromised.

3. Your data stays yours

Your customer records belong to you and live in your spreadsheet (see the Privacy Policy). You’re responsible for having the right to store the personal data you keep there — your customers are your customers, and the laws that apply to how you collected their details apply to you. We claim no ownership of anything in your sheet, and we only use it to provide the service to you.

4. Plans, trials, and payment

• Paid plans (currently Startup and Growth) are billed through Libromi’s billing platform, monthly or yearly, in the currency shown for your region at checkout. Prices exclude any taxes you owe locally.
• A free trial, where offered, converts to nothing automatically — when it ends, your workspace pauses until you subscribe. Your spreadsheet is never touched.
• Promotional prices marked as locked in (for example the launch deal) keep their rate for as long as that subscription stays active.
• Plan limits (team members, leads, linked tables, API rates) are enforced by the service and described on the pricing page.
• You can cancel any time from the Billing page; access continues to the end of the paid period. Payments already made are non-refundable except where the law of your country requires otherwise — if something went wrong on our side, write to us and we’ll be reasonable.
• If a payment fails and stays unpaid, your workspace becomes read-only and may then be suspended until it’s settled.

5. Fair use

Don’t use the service to:

• break the law, spam people, or store data you have no right to hold;
• probe, overload, or interfere with the service or other customers’ workspaces;
• work around plan limits, rate limits, or the launch deal’s intent (one discounted workspace per business, not stockpiling);
• resell the service itself as your own without an agreement with us.

We may suspend accounts doing these things, with notice where practical.

6. The API and webhooks

API access is part of eligible plans and is rate-limited per workspace. Keys can be revoked by you at any time and stop working if your plan no longer includes the API. Webhook endpoints you register receive your workspace’s data at the address you chose — pointing them somewhere is your call and your responsibility.

7. Third-party services

The service depends on Google’s APIs and on the providers listed in the Privacy Policy. If Google suspends your account or changes its APIs, parts of the service may stop working through no fault of ours; we’ll do our reasonable best to adapt.

8. Availability and changes

We aim to keep the service up and improving, but it is provided “as is” — no guarantee of uninterrupted or error-free operation. We may add, change, or retire features; if we ever retire the service itself, we’ll give at least 60 days’ notice, and your spreadsheet keeps working regardless.

9. Liability

To the extent the law allows: we’re not liable for indirect losses (lost profits, lost business), and our total liability for any claim is capped at the amount you paid us in the twelve months before the claim. Nothing here limits liability that cannot legally be limited.

10. Ending the agreement

You can stop any time: cancel your subscription, disconnect Google, and — if you wish — ask us to delete your account. We can terminate for material breach of these terms. Either way, your spreadsheet stays yours.

11. Governing law and changes to these terms

These terms are governed by the laws of the United Arab Emirates. If we change the terms materially, we’ll update the date above and, for significant changes, tell you in the app or by email; continuing to use the service after that means you accept the updated terms.